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Privacy policy

Goldhawk Lofts Privacy policy

Last updated: May 2026

This page explains how Goldhawk Lofts collects, uses and protects personal information when you contact us or use this website. Privacy information should explain who the organisation is, what personal data is collected, why it is used, the lawful basis, who it is shared with, how long it is kept, the rights individuals have, and how they can complain.

Introduction

Goldhawk Lofts is committed to protecting your privacy and handling personal information responsibly. This privacy policy explains what information we collect, how we use it, and what rights you have in relation to your personal data.

This policy applies to information collected through the Goldhawk Lofts website, by email, by phone and through direct enquiries.

Who we are

Goldhawk Lofts is the data controller for the personal information collected through this website and through direct enquiries about our services.

Goldhawk Lofts
Vaughan Chambers
Vaughan Road
Harpenden
AL5 4EE

Email: info@goldhawklofts.co.uk

Phone: 07932 349 936 / 01799 550 030

These contact details are published on the current Goldhawk Lofts contact page.

What information we collect

Depending on how you contact us, we may collect and process the following information:

  • your name
  • your email address
  • your phone number
  • your property location
  • details about your enquiry or project
  • correspondence you send to us
  • website usage information, where applicable

If you submit an enquiry through our website, the information you provide in the contact form will be used to respond to your enquiry and manage any follow-up communication.

How we use your information

We use personal information to:

  • respond to enquiries
  • discuss potential loft conversion projects
  • arrange consultations
  • provide quotes or service information
  • manage ongoing communication
  • improve our website and services where relevant
  • meet legal or regulatory obligations

ICO guidance says privacy information should explain the purposes for which personal data is used and who it is shared with.

Lawful basis for using your information

Under UK GDPR, organisations must have a lawful basis for using personal information. Depending on the nature of the enquiry or relationship, Goldhawk Lofts may rely on:

  • Contract - where processing is necessary to take steps at your request before entering into a contract, or to provide services you have asked for
  • Legitimate interests - where processing is necessary for the legitimate interests of running and improving the business, provided those interests are not overridden by your rights
  • Consent - where you have clearly agreed to a specific use of your information

The ICO states that organisations must identify their lawful basis before they start using personal data.

How long we keep your information

We only keep personal information for as long as necessary for the purposes for which it was collected, including responding to enquiries, progressing projects, maintaining business records and meeting legal or administrative requirements.

Where no fixed retention period applies, we review the information we hold and delete or anonymise it when it is no longer needed.

ICO guidance says privacy information should include either the retention period or the criteria used to decide how long information is kept.

Who we share your information with

We do not sell your personal information.

We may share personal information where necessary with trusted third parties involved in operating the website or running the business, such as:

  • website hosting providers
  • email service providers
  • website maintenance or development providers
  • analytics or cookie tools, where used
  • professional advisers where required
  • legal or regulatory bodies where required by law

We only share information where there is a lawful basis to do so and where it is necessary for the relevant purpose. ICO guidance says individuals should be told who their personal data is shared with, including categories of recipients where relevant.

Cookies and website usage

This website may use cookies or similar technologies to help it function properly and to understand how visitors use the site.

Where non-essential cookies are used, these should be managed through the site’s cookie controls and explained in more detail in the cookie policy.

Your rights

Under data protection law, you may have rights including:

  • the right to be informed
  • the right of access
  • the right to rectification
  • the right to erasure
  • the right to restrict processing
  • the right to object
  • the right to data portability
  • rights related to automated decision-making, where applicable

If you would like to exercise any of your rights, please contact us using the details on this page. The ICO lists these as the core individual rights under UK GDPR.

Complaints

If you have concerns about the way your personal information is handled, please contact Goldhawk Lofts first and we will do our best to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection matters. ICO guidance says privacy information should explain how people can complain if they have concerns about how their information is used.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes to the website, our services or legal requirements. Any significant updates will be published on this page.